In the task force, we were talking about the difference between confidentiality and secrecy. Here’s how I understand it:
Confidentiality protects the complainant. It gives her* the power to decide when, where, and to whom her story is told.
Secrecy protects the institution. It gives the church the power to silence the complainant, or to discredit her if she insists on speaking.
How can a church protect the complainant without keeping secrets from the congregation? With transparency. Share the basic facts (we received a complaint, we’re investigating, we’ve put the pastor on leave, here’s what we learned, here’s what we’re doing about it) as soon as they are known. Don’t share the complainant’s identity or the details of her complaint. Do respect her right to share those things herself.
* or him. Men and boys can be victims too.